At a Glance:
This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and commence the journey to bring On’s Xintiandi Shanghai Retail Store alive.
As one of the first hires of the Xintiandi Shanghai store team, On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Xintiandi store is the hallmark of the On brand and we are/At On we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.
你的机会来了，你将成为On昂跑“直面消费者”（DTC）团队核心成员，开启一场旅程，助力On昂跑新天地，上海的成长。
作为新天地，上海门店团队的第一批雇员，你将帮助On昂跑为每一位顾客提供卓越的服务，同时展示On昂跑的核心价值观和运动激情。我们的新天地，上海是On昂跑品牌的标志，我们不断追求独特的方式，以尖端技术提供优质产品和创新的客户体验。
Your Team:
As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.
与你期望中的年轻消费品牌一样，On昂跑DTC（直面消费者）团队是一支快节奏的团队。你将与门店团队和领导层以及全球DTC零售团队一起，革新传统的零售业务，为顾客创造令人惊喜的体验。
Your Mission:
- Continuously embrace and communicate On’s values and brand philosophy in team and customer interactions
- Supervise and mentor a team of up to 8 Store Advisors by demonstrating an exceptional customer focused approach within daily work
- Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
- Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
- Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness
- Help maintain the visual standards in the store to deliver a premium experience
- Assist with inventory management and inbound / outbound product orders
- Other duties as needed
- 在团队和顾客互动中，不断接受和传达On昂跑的价值观和品牌理念
- 在日常工作中采用以顾客为中心的卓越方法，监督和指导由多达8位门店导购组成的团队
- 提供卓越的顾客服务，解答顾客的询问，并倾听顾客的需求，提高对我们产品的参与度，以创建解决方案
- 持续深入地了解产品技术信息，并关注On昂跑的全球活动和项目（如可持续发展、运动员故事）
- 为门店领导层提供反馈意见，以不断改善门店流程、顾客参与度和团队幸福感
- 协助维护店内的视觉标准，以提供优质的客户体验
- 协助库存管理和入库/出库产品订单处理
- 根据需要承担其他职责
Your Story:
- 3+ year of experience within a retail work environment; +1 year in supervisory role
- A background in the Running, Fashion or Sports Industry is preferred but not a must
- Strong communication, hospitality and interpersonal skills
- Ability to take initiative, learn quickly, and work both independently and as part of a team
- Eye for maintaining outstanding store condition and visual merchandising standards
- Ability to run regularly and attend marathon/half marathon events is a strong plus but not a core requirement
Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.
- 3年以上零售工作经验；1年以上监督工作经验
- 有跑步、时尚或体育行业背景者优先，但非必须
- 具有较强的沟通、接待和人际交往能力
- 能够主动出击，快速学习，既能独立担当，又能参与团队协作
- 有能力维持出色的门店条件和视觉营销标准
- 具有熟练的英语阅读、书写和口语表达能力者优先，但非核心要求
- 身体要求：该职位要求员工不断移动、交谈、倾听、伸手、抓取、攀爬楼梯和持久站立。偶尔需要弯腰、跪下和蹲下
What we offer:
我们为您提供了一个充满活力、挑战和动感的环境，被评为当代“发展最快的体育用品公司”。我们的办事处遍布全球，我们建立了一支追求创新、创造惊喜的国际化团队。我们营造了一个积极的工作环境，在这里，每位员工都在努力追求卓越，能够充分发挥各自的潜力。你的工作对我们很重要，你将切实地为团队作出贡献，你的团队成员也会是各自学科和领域的佼佼者。
如果你希望助力On昂跑登上更高水平，如果你对这个机会充满兴趣，希望加入这支成长中的团队，请提交申请，并加入ONiverse！