Main Duties and Responsibilities
Answer incoming calls promptly (within 3 rings) where possible.
Deal with customer queries efficiently and in a professional manner. Knowing deal with any request a customer
service either by phone, email or letter.
Transfer calls by giving the name and company of the caller where possible. Know how to filter calls properly
Deal with intercompany calls in a professional and efficient manner.
Welcome visitors in the appropriate manner. Provide accurate information always
Have a professional image
Knowledge of the Professional Protocol
Excellent interpersonal skills.
Support for all departments, Marketing, Personnel Administration, Finance Dept. and Customer Service.
Abilities in organization. Ability to work under pressure.
General knowledge of the company: organizational design – workspace – distribution of offices – staff working on it, etc.
Keep the reception area secure, clear of obstruction and in a presentable condition.
Monitor coffee machine and order supplies as and when needed.
Organization of meetings and caterings. Online supermarket shopping.
Open and distribute post.
Check e-mails on a daily basis and deal with customer queries as appropriate.
Check and sign for delivery of parcels/packages/letters.
Organise outgoing parcels/packages/letters with UPS in line with company guidelines.
Organise couriers as and when requested and in line with company guidelines.
Weigh and frank all outgoing mail as requested and according to postal guidelines.
Prepare mail for recorded and/or special delivery as and when requested and record accordingly.
Complete the end of day report for UPS and file appropriately. Logistics fortnightly report incidents.
Verify UPS invoices and pass to accounts. Review of supplier invoices and customers invoices
Travel budget control.
Carry out miscellaneous administration duties as and when required.
Maintain stock cupboard and order supplies as and when required.
Monitor and compare the services used by reception in order to improve and reach cost effectiveness.
Report any problems or defects in reception to the appropriate member of staff and ensure this is carried out.
Good knowledge of MS Office
Good command of English
Experience in a team environment with ability to work on own initiative
Articulate with excellent writing skills
Discreet, professional with good communication skills
Exceptionally well organized and efficient
Ability to work to tight deadlines
WHAT IS THE SECRET TO OUR SUCCESS? OUR PEOPLE!
We offer a permanent Full Time Position with a competitive package and a good teamwork atmosphere in a fast growing company.
You will have the chance to work with a variety of individuals from different backgrounds and levels within the company that will help empower you to take the next step in your career.
If this sounds like a role for you, please click to apply, and visit about.skechers.com for more details on Skechers.
WELCOME TO YOUR FUTURE AT SKECHERS.
All your information will be treated according to LOPD 15/1999.