Customer Service Change Partner

Date posted:
Company: VF Corporation
Location: Nottingham (England), N/A
Job Type: Full-Time

Hours: Monday to Friday, 36.25 hours per week

Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in Europe

Location: Nottingham

VF is looking for an exceptional Customer Service Change Partner to join our Centre of Excellence Team.

VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It's the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling.

Let’s talk about the role:

The Customer Service Centre of Excellence (COE)  is a shared service function providing support to the Supply Chain Customer Service teams. With a variety of specialist roles, the COE Team is responsible for ensuring accurate and consistent reporting, process management and compliance, training and operational readiness for change implementation – making sure People, Processes and Systems are aligned to deliver the best Service to our Customers.

The CS Change Partner is responsible for ensuring that business change is delivered into Customer Service efficiently; mitigating risk whilst maximising positive impact on colleagues' engagement and customer’s experience.

The Change Partner role will include introduction or modification of process Improvement, employee’s engagement, training, monitoring and technology.

How You Will Make a Difference:

  • Positively deliver change from concept to completion, tracking and reporting on projects status that impact the business

  • Structured approach to project delivery through adherence to the established change process, and production of agreed documentation.

  • Identification, management and escalation of project risks and development of supporting contingency plans.

  • Management of working group resource, and project deliverables

  • Alignment of activity with wider programmes of change and projects with identified dependencies.

  • Work with the CS teams to identify any areas of improvement in processes, systems, trainings, etc, promoting the Continuous Improvement concept across the team in the 3 sites and 2 channels

  • Support the Change Team with the deliverables and Road Map prioritization.

Skills for Success

  • Experience of managing projects lifecycle and embedding of change to operational teams.

  • Experience of working within a fast-paced customer focused operations environment delivering operational change

  • Ability to prioritize, meet deadlines, and thrive in a dynamic working environment

  • Proficiency with Microsoft Word, PowerPoint, and Excel along with a proven ability to learn new software programs

  • English written and spoken at business standard. Other language skills would be desirable but not essential.

  • Proactive problem solver with a process-oriented approach

  • Keen collaborator and able to work with colleagues across different functions

  • Excellent verbal and written communication skills with the ability to adapt communication to suit varied audiences and different levels of stakeholders.

What’s in it For You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package:

  • A supportive feedback-based culture where respect and integrity guide us in what we do

  • An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together

  • Be part of an iconic lifestyle brand in a multi brand, multi countries organization

  • 50% employee discount on all VF brands both in store and online

  • Subsidised canteen and break out areas offering complimentary hot drinks

  • Health Shield membership and access to numerous health and wellbeing initiatives

  • Employee Assistance Program, offering access to free services such as Mental Health and wellbeing support as well as legal and financial advice.

  • 25 days holiday (plus bank holidays) rising to 29 with length of service and your birthday off

  • 12% contributory smart pension scheme (8% on us, 4% from you)

  • Cycle to work scheme

  • Free secure onsite parking and discounts with local public transport

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.

We have one question…are you in?