Customer Service Executive – FTC ending September 2023

Date posted:
Company: SKECHERS
Location: St Albans (England), N/A
Job Type: Full-Time

Job Description

About the Customer Service Executive role

As a Customer Service Executive, you will be responsible for all aspects of account management for a number of National / Key / Independent retail accounts stocking Skechers footwear.

Our Customer Service Executive main duties and responsibilities will consist of but not limited to:

  • Liaising with customers on a daily basis, effectively resolve queries, taking sales orders over the phone / email and advising delivery dates.
  • Keying orders for immediate and forward delivery, liaising with our warehouse to ensure that pick tickets are raised for all designated customer orders and advising them of booking-in dates, packing requirements etc.
  • Liaising with Sales and updating them on the status of accounts / orders as necessary.
  • Managing the order book by maintaining all orders on the system, moving dates where necessary & according to availability / requirements, preparing regular delivery schedules and other reports necessary for effective order book management.         
  • Working in line with SOXX policies and procedures.
  • Providing support for the Customer Service Department when resources are low
  • Communicating with other departments.
  • Carrying out ad-hoc duties and responsibilities as requested / assigned by the Customer Services Manager.

Core skills as a Customer Service Executive

You will have a knack for providing great customer service and working in an enthusiastic, passionate team. You will need to demonstrate the below skills/experience:

  • Excellent communication and interpersonal skills
  • Positive, self-oriented attitude with a commitment to offering superior service;
  • Detail oriented and organized;
  • Ability to work in a team environment
  • Have a good understanding of the English language
  • Good presentation and numerate with an eye for detail when entering data
  • Proficient in MS Office (Word, Powerpoint, Excel and Outlook)
  • Confidently able to communicate and liaise at all levels
  • Knowledge of fashion and/or footwear industry
  • Articulate with excellent written skills
  • Ability to interpret documents such as customer orders, e-mails, safety rules, policies and procedures and operating/maintenance instructions.
  • Ability to think outside the box
  • Be self-motivated and can work on own initiative
  • Have a positive outlook
  • Professional with good communication skills
  • Friendly and approachable
  • Creative with the ability to think ahead

 

Qualifications

 

Additional Information

What you’ll get

  • Full Time role working Monday – Friday
  • Competitive Salary
  • Free onsite parking
  • 25 days holiday (plus bank holidays)
  • Product discount
  • Group Personal Pension
  • Group Income Protection
  • Group Life Assurance
  • Employee Assistant Programme

If this sounds like a role for you, please click to apply, and visit about.skechers.com/careers/ for more details on Skechers.