Help Desk – IT Support

Date posted:
Company: VF Corporation
Location: Milan (Lombardy), N/A
Job Type: Full-Time

For our office in Milan, we are looking for an IT Support – Help Desk. The primary responsibility of the role is to enable VF employees to use technology that allows them to work more efficiently.  The IT Support is expected to provide advanced technical support and troubleshooting to VF associates while providing exceptional customer service.



  • Identify, triage, and resolve technical problems of moderate complexity

  • Accurately, document, track, and monitor problems using applicable systems and tools

  • Provide support to end users for computer, application, system, device, access and hardware issues

  • Accept various projects, develop work plans and ensure timely completion as directed

  • Installation and Support of company required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets) and software

  • Be a resource to the IT Platforms (Zoom, Local Backups, Local Servers, Local Networks, etc.) that may need assistance with Projects and support of the day-to-day IT Infrastructure at the location they support

  • Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks) 

  • Monitor hardware and application performance based on expected benchmarks and provide feedback to the EUS Leadership

  • Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, etc.) helping the VF workforce to adapt and embrace technology to work more efficiently

  • Provide tech bar type service for face-to-face engagement with VF associates

  • Support conferencing/collaboration technology leveraging VF solutions of Audio/Visual displays (Zoom, telephony, etc…)

  • Hardware configuration and deployment following VF standards 


  • Educational position requirements: A formal education and subsequent undergraduate/graduate degrees in Computer Sciences or related technology field are nice to have, but we are most interested in your total experience and professional achievements.

  • Experience: In-depth technical knowledge of workstation hardware and software, printers, network and peripheral equipment like scanners, tape-drive, palm pilots, etc.

  • Language skills:  Fluent in English, knowledge of other languages is an asset

  • Strong Analytical Skills

  • Strong interpersonal skills and a desire to thrive in a team-oriented environment, focused on rapport-building, listening, and questioning skills.

  • Able to perform well under pressure

  • Willingness to learn

  • Strong customer service skills, ability to meet deadlines and work independently with minimal supervision

  • Documentation skills for recording processes, incident resolution & customer direction

  • Some travel may be required

  • Able to lift packages up to 15 kg

  • Working knowledge of Microsoft Windows Server platform, Windows and Mac OS and advanced knowledge of Microsoft products (OS & Office), Apple OS/iOS, Citrix Client

  • Understanding of SCCM

  • Computer hardware and software troubleshooting

  • Process improvement experience helpful

  • Flexibility to adapt to quick and changing situations

Free to Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

Our Parent Company, VF Corporation

VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at

We just have one question. Are you in?