Customer Care Executive – FTC ending September 2023

Date posted:
Location: St Albans (England), N/A
Job Type: Full-Time

Job Description

As a Customer Care Executive, you will support the activities associated with and whilst providing a high level of customer service to our e-commerce consumers. You will be the first point of contact and will respond to all consumer enquiries received through the website or telephone and will assist in the administration of faulty shoes claims for our wholesale operation.

Our Customer Care Executive main duties and responsibilities will consist of but not limited to:

  • Overseeing all orders on the E-commerce system ensuring a high level of customer service
  • Performing any refunds or exchanges in line with the company policies and procedures
  • Monitoring and responding to all customer enquires
  • Ensuring all enquires and complaints are dealt within a timely and professional manner whilst adhering to the company’s guidelines and policies
  • Administrating faulty returns claims for our wholesale operation
  • Escalating all issues effecting the websites ensuring necessary senior management are aware
  • Assisting and implement regular site maintenance and updates as required
  • Maintain a comprehensive knowledge of all Skechers products
  • Assisting with implementation and support any online marketing initiatives
  • Carrying out ad-hoc duties and responsibilities as requested or assigned by the Customer Services Manager

Core skills as a Customer Care Executive

You will have a knack for providing great customer service and working in an enthusiastic, passionate team. You will need to demonstrate the below skills/experience:

  • Excellent communication and interpersonal skills
  • Ability to close complaints with a positive outcome for both parties
  • Positive, self-oriented attitude with a commitment to offering superior service
  • Creative with the ability to think ahead and outside the box
  • Ability to work in a team environment
  • Self-motivated with the ability to work on your own initiative
  • Friendly and approachable with a positive outlook
  • Detail oriented and organized
  • Professional with the ability to confidently communicate and liaise at all levels
  • Ability to interpret documents such as e-mails, safety rules, policies and procedures and operating/maintenance instructions.
  • Proficient in MS Office (Word, PowerPoint, Excel and Outlook)




Additional Information

What you’ll get

  • Full Time role
  • Competitive Salary
  • Free onsite parking
  • 25 days holiday (plus bank holidays)
  • Product discount
  • Group Personal Pension
  • Group Income Protection
  • Group Life Assurance
  • Employee Assistant Programme

If this sounds like a role for you, please click to apply, and visit for more details on Skechers.