Assistant Store Manager (f/m/d)

Date posted:
Company: Patagonia
Location: Manchester (England), N/A
Job Type: Full-Time

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

Your role:

We are in business to save our home planet. You’ll be helping us achieve this by providing a complete shopping experience for our customers, supporting the Store Manager and being an ambassador of the brand in the local community.

Main tasks:

• Provide and inspire best in class customer service, where every customer is welcomed into our community and taken on a journey led by our mission.

• Talk confidently to the customers about our products, values and history.

• Show passion for the brand to every customer and convey what makes us unique.

• Be an environmental ambassador with our customers by leading on environmental initiatives and environmental storytelling, together with the store team and the UK environmental team.

• Inspire and develop our team so that each person contributes to the productivity of the store, both in sales and our community building.

• Be responsible for opening and closing the store and securing all store assets.

• Act as the go-to person for the store team when the Retail Store Manager is absent. Ensure an update and overview of the store.

• Work alongside the Retail Store Manager and the product team to ensure stock levels are maintained to a high standard.

• Maintain high merchandising values that reflect the Patagonia image and tell our story by being creative, educational, inviting and expressive.

 

What we’re looking for:

• A love of the outdoors

• A passion for saving our home planet and making a positive impact through your work

• Minimum 2-3 years of experience in retail or related customer service experience

• Language skills: Fluent in English. Other languages are a plus

• Excellent customer service and sales skills

• Ability to effectively train, delegate and communicate clear expectations

• Proficiency in Microsoft Word, Excel, and Outlook

• Ability to work in a self-motivated environment and demonstrate pro-active solutions-based thinking

• Demonstrated flexibility on the job

• Excellent organizational skills

• Accuracy and attention to detail

• Effective communication skills

• Ability to effectively work in a team

It’s a plus if you also have the following:

• Stock management experience

• Personal experience with environmental activism and or outdoor sports

• Patagonia product experience/knowledge

Other important details:

• This is a full time position based in Manchester store. 

• We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role. For some roles there will also be a practical assignment, where you can showcase your skills.

Why join our store?

Our stores are designed to be hubs for our communities, where we inspire, educate and engage with environmental and social defenders and those who love wild places and outdoor sports. For example, we support local groups with grants, donations, volunteers, advocacy, and events. 

You will join a passionate team working to protect the wild places around us and changing the retail industry for the better, whilst having fun together. 

Perks:

Note: Below is only an indicative list and may change at the time an offer of employment is made. 

• Events and workshops with environmentalists, change-makers, educators and sports ambassadors

• Taking part in employee-lead groups such as Sports, Internal Communications, Footprint, Pride, Pata Parents and Events, or create your own!

• Ongoing unique learning and development opportunities such as our own programme Earth University and workshops in anti-racism, core sports, among others.

• Possibility to apply for an Environmental Internship (spending time away from your regular job to work for an environmental group, while being paid your regular salary) after one year of employment

• Option to participate in our 1% for the Planet grants council, being trained and empowered to review and make funding decisions on the grant applications from environmental groups.  

• We are an activist company and have policies in place to support employees that want to engage in activism.

• Retail field days, where you and your colleagues experience a day together in the outdoors.  

• All employees interns and their families have access to our Employee Assistance Programme, designed to provide third party, confidential support on a wide range of topics relating to emotional, behavioral and social challenges 

• All employees and interns have access to Unmind, our workplace mental health platform

• Fully paid maternity leave (duration varies by country). After nine months of employment, we offer 12 weeks of partner leave and 12 weeks of adoptive leave. Pro-rated for part-time employees.

• Access to a seasonal clothing allowance to showcase our gear in the store and in the wild. 

• Access to Patagonia discounts and sample sales, as well as discounts at other outdoor and value-aligned companies

• Plus other benefits specific to each region

At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.  

Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age. 

At Patagonia, we strive to have inclusive representation within our organisation and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.

As we are in business to save our home planet, we can only do this together.

Please make sure that your CV and cover letter are in English.

Disclaimer for recruitment agencies:

Thanks for your interest in supporting us for this role, but we don’t accept unsolicited CVs from recruitment agencies

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