Lead Store Advisor

Date posted:
Company: On
Location: Los Angeles (CA), N/A
Job Type: Full-Time

At a Glance:

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and commence the journey to bring On’s Flagship Community Store in Los Angeles, at the heart of Abbott Kinney Boulevard, to life.

As one of the first hires of the Los Angeles store team, On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our LA Flagship Store is the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology. 

Your Mission:

  • Continuously embrace and communicate On’s values and brand philosophy in team and customer interactions
  • Supervise and mentor a team of up to 5 Store Advisors by demonstrating an exceptional customer focused approach within daily work
  • Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
  • Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)
  • Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness 
  • Help maintain the visual standards in the store to deliver a premium experience 
  • Assist with inventory management and inbound / outbound product orders 

Your Story:

  • 3+ year of experience within a retail work environment; +1 year in supervisory role
  • A background in the Running, Fashion or Sports Industry is preferred but not a must
  • Strong communication, hospitality and interpersonal skills
  • Ability to take initiative, learn quickly, and work both independently and as part of a team
  • Eye for maintaining outstanding store condition and visual merchandising standards
  • Ability to read, write and speak English fluently is a strong plus but not a core requirement 

Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.

Please Note: we are hiring for multiple positions, including FT and PT roles.

What we offer:

We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields. 

If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the ONiverse!

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.