Customer Service Representative, ICS & Retail

Date posted:
Company: On
Location: Portland (OR), N/A
Job Type: Full-Time

At A Glance:

As an Innovative Customer Solution representative, your number one job is to ensure our ICS dealers & On partners affiliated with our retail stores are Happy! You will be the first point of contact for our ICS dealers and On store leaders. You will be responsible for order management, inventory management, sell through data, returns and invoicing. With your experience in the sporting goods industry, you will bring the necessary expertise to On’s consignment business and retail store operations. Part of your role will also serve as the customer centric liaison between the On retail store management and our backend operational processes as it relates to standard operational practices. You will work with a core team at our North American HQ in Portland, Oregon and interact daily with our ICS and On retail stakeholders.

Your Mission:

  • Successfully manage our North American consignment accounts as it relates to order management, weekly or bi-weekly replenishments, communication with the sales reps and the transfer of inventory between On’s internal stock locations
  • Oversee the internal account administration of our consignment account’s sell through data and monthly invoicing procedures
  • Direct the internal account administration of our consignment account’s quarterly / end of season return process while ensuring all inventory is reconciled and accounted for in the relevant stock locations
  • Run and manage the inventory pairs as it relates to the consignment accounts On-hand product vs what we are shipping. Develop and align on stock ratio KPI’s such as for every shoe sold there should be +3 on hand
  • Responsible for daily account management of On’s retail stores orders, returns and warranties while ensuring the retail POS data is accurately captured in Microsoft Dynamics 365
  • Work closely with the On retail leadership & logistics team to ensure our stores have the right product, in the right place at the right time
  • Become On’s subject matter expert as it relates to the Transfer Order process
  • Other duties as needed

Your Story:

  • A strong background in account management, operations CRM and POS systems
  • Great attention to detail
  • Effective communication across all levels and functions
  • Excellent written and oral communications skills
  • Always thinking of ways to improve processes with a sense of urgency to deliver the WOW

What We Offer:

We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields. 

If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the ONiverse!



On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.