Account Logistics Representative (7 months – Fixed term contract)

Date posted:
Company: Columbia Sportswear Company
Location: Lancy (GE), N/A
Job Type: Full-Time

Location: Geneva, Switzerland

Reports to: Account Operations Manager

Duration : 7 months from June 2022


At Columbia, we’re as passionate about the outdoors as you are. And while our gear is available worldwide, we’re proud to be founded and headquartered in the Pacific Northwest region of the United States, where natural wonders are our playground.

Every product we make and every task we undertake is inspired by the famous words of our founder Gert Boyle: “It’s perfect. Now make it better.” As pioneers of relentless improvement, we are constantly evolving.

We believe the outdoors is ours to protect and strive to keep our planet healthy. We believe in empowering people to experience the outdoors to the fullest.

And we believe in you.


As our future Account Logistics Representative, you’ll join our International Distributors business and be directly part of the Account Operations team.

The Account Logistics Representative provides operational solutions and support around general business, with a high focus on the preparation and execution of the shipping season as well as mid to long term improvements and supply chain strategies in coordination with the management for a designated geographical zone.

This role also has a cross-functional responsibility with the Account Operations team, with a focus on the Account Services Representative responsible for the same geographical area. The Accounts assigned to this role represent a variety of processes and Supply Chain complexity.


At the time of the:

  • Pre-seasonal execution:  The Account Logistics Representative takes the necessary steps in order to insure his Accounts are properly set up for the good seasonal sale and execution of their orders. This includes, and not exhaustively:
    • The new Account engagement: Account profiling set up, initial operational requirements management (Standard Operating Procedures SOP, LSP list, etc.) & visibility sharing to related parties,
    • The lead on work linked to seasonal execution preparation (control master data set up, SOP, etc.),
    • The organisation of conference calls & meetings internally and externally around Accounts pre-seasonal preparation,
    • The issuance of supporting documentation for exception processes,
  • Seasonal execution:  The Account Logistics Representative is responsible for the good seasonal execution of her/his Account orders and gives support on problem resolution when issues are either recurrent and/or significant. This includes, and not exhaustively:
  • The preparation of consolidation plans, the monitoring of transfers and the timely transfer of orders,
  • The communication with the Distributors and internal partners on the delivery performance,
  • The interaction as strategic contact with the Distributors and internal partners in case of significant delivery flow deviations from forecast and/or guidelines, in order to discuss and validate the requirement feasibility,
  • The good collaboration with the Account Services Representatives on strategic topics, especially if any significant deviation from normal execution or to support control of financial risks.
  • Post seasonal execution:  This role analyses the execution performance of the past season and initiates action plans that will support the optimisation of best practices, standardisation/globalisation, efficiency and transformation of the supply chain. This includes, and not exhaustively:
  • The proactive implementation of key performance indicators (KPI) that allow execution quality analytics and action planning at the time of the post seasonal review,
  • The identification of key gaps and opportunities to improve the Distributors’ profitability, 
  • The definition and work on short to mid-term strategies with the Distributors to drive continuous operational improvements (lead action planning & preparation of future steps such as EDI connectivity),
  • Leadership with key internal partners on Distributors’ operational activities including operational reviews, quarterly summaries, monthly meetings, and account visits,
  • Global thinking and acting with the permanent aim to standardise rather than create exceptions.


  • Bachelor/Master’s degree in supply chain or related field or equivalent work experience.
  • Successful experiences with Customer Service, supply chain or Forwarding and/or Planning within international business (BtoB) is mandatory.
  • An Apparel/footwear industry experience would be a strong asset. An experience working for a FMCG Company would be an asset as well.
  • A first Key account Order management experience
  • A proficiency in Microsoft Office Suite, particularly with Excel (Vlookup, Pivot Tables, C Functions)


  • Available for a Fixed Term contract from May/June 2022 for 7 months.
  • Perfectly fluent in English. French would be a plus.
  • Professionalism/Interpersonal skills – clear and concise business communication; comfortable interacting with business partners and different cultures
  • Strong attention to detail
  • Curious and perseverant
  • Demonstrate initiative and good business knowledge
  • Silos breaker with high transversal approach ability
  • Customer oriented
  • Reporting & Data analytics
  • Coordination skills 
  • At ease with Project Management

Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one since 1938, working to perfect the art of enjoying the outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that strives to do the right thing.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position’s scope and function in the company.