IT Services – Service Desk Senior Administrator

At a Glance:

We are excited to offer a technical support position in the field of IT to an entrepreneurial new member of our international team. You will work in an environment where we make ideas happen fast, decide quickly and give you high levels of responsibility. You are familiar with different IT systems and technologies and you understand how to transform business needs into technical requirements. Naturally you have a “can do” attitude and you take pride in building rather than preserving.

Your Team:

You will help improve the overall IT system landscape of On. We are a cloud-first, cloud-only, digital native company. You will help the IT team manage our external partners and major development projects. You already have or will develop a strong understanding of cloud based systems and you will be the first point of contact within On for IT service related issues.

Your Mission:

• Provide end-user support for commonly used desktop systems, workplace tools and end user equipment according to the specifications by Group IT
• Receive, analyze, categorize, and solve incidents, service requests, implement changes
• Manage, triage, and assign all incidents within the Service Management tool (JSM)
• Improvement of quality in Service Desk requirements
• Problem management (going beyond the surface of incidents) to improve service quality, incl. better tracking and coordination with
• stakeholders involved in problem resolution (application support , external vendors)
• Provide administration & support of our cloud based ERP and CRM systems – involved in problem resolution (Application Support /
• 2nd Level teams, external vendors)
• Collaborate with other IT departments
• Support implementation of processes and continual improvements
• Showcasing new IT systems internally to the IT services team
• Document and maintain system administration procedures and policies
• Manage software license ordering in collaboration with indirect procurement team

Your Story:

• 4-6 years of experience in IT or apprenticeship in IT
• Higher education in a technical field (HF, Bachelor degree)
• Good knowledge of standard IT equipment in the office area – especially, Apple/PC hardware, LAN components & common peripherals
• Good knowledge of service desk and ticket management
• Technical skill set Mac OS, Office 365, Google Workspace, iOS experience, basic Network skills
• Strong communication and problem solving skills
• Your heart beats for IT
• You are an outgoing, customer oriented person
• You are able to work independently in a fast growing company
• Experience in Microsoft Dynamics 365, Azure or Salesforce a big plus
• You are fluent in English, German would be a plus

What we offer:

We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team who is hungry to innovate and build something incredible. We foster an active environment where each individual thrives for excellence and can achieve their full potential. This is where your work matters, you’re hands-on and your team members are amongst the very best in their respective disciplines and fields. 

If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the ONiverse!

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

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