Situé à Vendargues, tout près de Montpellier, PRIVATE SPORT SHOP, est le leader européen de la vente privée dédiée au sport.
Fondé en 2011, nous sommes aujourd’hui fiers de nos 14 000 000 de membres et de nos 230 salariés.
Chez PrivateSportShop, on est comme vous, des passionnés de sport, des fondus, des fadas, des tarés, appelez ça comme vous voulez.
Notre passion, on l’enrichit chaque jour, on la cultive. Running, randonnée, vélo, ski, snowboard, surf, kite, escalade, équitation, auto-moto … On touche à tout et c’est ça qui nous apporte le plus de fun.
Bref, chez nous, ça sent bon le sport.
As Customer Service Representative for Dutch and French-speaking clients, you are in charge of supporting clients and helping to open the Dutch market.
On a daily basis, you are the first point of contact for customers and therefore fully responsible for delivering a great customer experience. Alongside this, you will be managing deliveries and logistics, ensuring that all problems are solved and our partner’s clients are happy.
Your Challenges
* Support our Dutch and French-speaking customers
* Solve problems, claims and complaints promptly (via call and email)
* Support clients in understanding the service and delivery process
* Follow-up with clients
* Review customer orders, and solve any difficulties
* Manage returns and after sales service
* Built trust with the clients by providing solutions and updates
* Proactively gathering customer’s feedback to develop and improve
Who is this job made for?
1. For young professionals dreaming about living and working in the South of France.
2. For people who were working in Customer Service but would like to try something new.
3. For anyone who loves to work on the phone and cares about customer experience.
What do you need to apply?
* Language skills : bilingual in Dutch and English (speaking French would be a plus)
* Minimum Bac + 2
* Previous experience working in a Customer Service role (call center, selling, tourism, retail…)
* Knowledge of the French market
* Ability to write and log information
* Good knowledge of Pack Office
* Outstanding customer focused communication skills
* You can perform many tasks at the same time
Working Mindset
* You are organized and rigorous
* Dynamic problem solver
* Great listener and communicator
* Empathetic & positive attitude
* Team player
Localisation
* Vendargues (south of France)
* Or Full-time remote