Retail Repair Tech Specialist Part Time (f/m/d) – 24 hours per week

Date posted:
Company: Patagonia
Location: Milan (Lombardy), N/A
Job Type: Part Time

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

Your role:

We are in business to save our home planet. You’ll be helping us achieve this by making repairs on our products for our customers and wholesale partners.

By repairing our customer’s clothes, you won’t only play an active role in saving our home planet, but you will also keep alive the story of the products and help create more memories in the outdoors for our customers. You will be able to interact with our customers and see their satisfaction as they walk out of our store with their newly repaired product.

Main tasks:

• Perform high quality repairs on our technical products using industrial sewing equipment.

• Attend walk-in customers with repair needs and receive product from our wholesale partners.

• Dismantle all items that are beyond repair from all the trims and spare parts we can reuse.

• Work as a team member to ensure good quality standards.

• Perform alterations when required.

• Manage the product intake and outtake. Keep our system up to date.

• Manage the inventory of trims.

What we’re looking for:

• A love of the outdoors.

• A passion for saving our home planet and making a positive impact through your work.

• Experience repairing technical products and/or outdoor textiles, such as outdoor sports gear, backpacks and luggage, down insulated jackets, Gore-Tex materials, etc.

• Experience using heat press machines and working with industrial sewing machines. Basic sewing machine maintenance and troubleshooting.

• Basic understanding of all zipper line replacements.

• In-depth knowledge of different layers, fabrics and their functions.

• Language skills: fluent in English and Italian.

It’s a plus if you also have the following:

• Patternmaking skills.

• Repair engagement with end consumer.

• participation in and appreciation of our core sports (climbing, skiing, snowboarding, surfing, fly fishing, mountain biking, trail running) 

Other important details:

• This is a part time position based in Milan.

• We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardized questions that focus on the aspects that are important for success in the role. 

• This is a shorter version of the job description. You can read the full outline of the job here

Why join our store?

Our stores are designed to be hubs for our communities, where we inspire, educate and engage with environmental and social defenders and those who love wild places and outdoor sports. For example, we support local groups with grants, donations, volunteers, advocacy, and events. 

You will join a passionate team working to protect the wild places around us and changing the retail industry for the better, whilst having fun together. 


Note: Below is only an indicative list and may change at the time an offer of employment is made. 

• Events and workshops with environmentalists, change-makers, educators and sports ambassadors.

• Taking part in employee-lead groups such as Sports, Internal Communications, Footprint, Pride, Pata Parents and Events, or create your own!

• Ongoing unique learning and development opportunities such as our own programme Earth University and workshops in anti-racism, core sports, among others.

• Possibility to apply for an Environmental Internship (spending time away from your regular job to work for an environmental group, while being paid your regular salary) after one year of employment.

• Option to participate in our 1% for the Planet grants council, being trained and empowered to review and make funding decisions on the grant applications from environmental groups.  

• We are an activist company and have policies in place to support employees that want to engage in activism.

• Retail field days, where you and your colleagues experience a day together in the outdoors.  

• All employees interns and their families have access to our Employee Assistance Program , designed to provide third party, confidential support on a wide range of topics relating to emotional, behavioral and social challenges.

 • All employees and interns have access to Unmind, our workplace mental health platform.

• Fully paid maternity leave (duration varies by country). After nine months of employment, we offer 12 weeks of partner leave and 12 weeks of adoptive leave. Pro-rated for part-time employees.

• Access to a seasonal clothing allowance to showcase our gear in the store and in the wild. 

• Access to Patagonia discounts and sample sales, as well as discounts at other outdoor and value-aligned companies.

• Plus other benefits specific to each region.

At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.  

Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, color, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age. 

At Patagonia, we strive to have inclusive representation within our organization and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Color (BPOC) and other underrepresented groups.

As we are in business to save our home planet, we can only do this together.

Please make sure that your CV and cover letter are in English.

Disclaimer for recruitment agencies:

Thanks for your interest in supporting us for this role, but we don’t accept unsolicited CVs from recruitment agencies