VF Corporation: Purpose Led. Performance Driven.
We're looking for an outstanding Customer Service Representative fluent in English and German to join the VF and Timberland family in Nottingham.
You may ask “Just who is VF?"
Well, we are the global company behind some of the world's leading lifestyle brands. Household names such as Vans, Timberland, The North Face, Napapijri, Eastpak and Kipling, Icebreaker, Dickies and Altra.
As one of the largest apparel providers in the world, we are passionate about finding great people to join our extended family.
We believe that our associates have a great opportunity to develop their full potential with us. That's because we offer the support of a global organisation and provide the freedom to try out innovative solutions, drive change and ensure progress never stops.
Let's talk about the role!
If you are fluent in English and German then this is an exciting time to join our rapidly growing Timberland Brand Wholesale Team that provides an exceptional service to major online and high street retailers across Europe.
Putting customers at the heart of everything you do, you will be the first point of contact for our wholesale Accounts and will be responsible for tracking the lifecycle of accounts from order entry to final delivery, along with being the first point of contact for the Team on Operational activities.
We expect that you deliver unbeatable results whilst also fulfilling the following aspects of the role:
Understand and manage Wholesale accounts across several markets in the EMEA region.
Communicating with Wholesale Accounts (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service
Building a rapport and strong relationships with both and across our warehouse, planning, sales and credit teams to deliver the best possible outcome
Ensure timely Orderbook conversion, in-line with customer expectations and brand objectives, whether via automated flow or manual releases, highlighting any risk or opportunity to conversion in the current month
Interpret a variety of daily reports as needed by the business
Follow the end-to-end order to shipment process, liaising with our DC to ensure timely shipping
Skills for Success
With your ability to build strong working relationships with a diverse range of people you will also bring the following skills to the role:
You will be native or fluent speaker in German plus English with strong communication skills
You will be computer literate with strong Excel skills and the ability to produce reports
You will understand the Logistics environment
You will be analytical with a flair for problem-solving
You will have strong customer service skills in a similar environment.
You will have the ability to balance responsibilities in a dynamic and fast-paced environment
What’s in it For You
Most companies like to say they offer a competitive salary, an amazing benefit and pension scheme as well as staff discounts (btw we offer 50%!). We also do this, only quite different. Because it’s not just our products which set us apart from others. It’s our people and we believe they deserve to be nurtured and looked after.
That’s why, on top of the usual benefits, we offer much more:
Career ownership, enabling you to build your knowledge and experience across different brands and even different countries
A supportive feedback-based culture where respect and integrity guide us in what we do
Tailored training. From a thorough induction to ongoing online and face-to-face training, we are committed to helping you grow, both professionally and personally.
An inclusive environment where people of diverse backgrounds, lifestyles and nationalities love working together
Health and wellbeing initiatives
Subsidised canteen as well as break out areas offering complimentary hot drink
Our Guiding Principles
Live with Integrity – Be authentic and do the right thing, always
Act Courageously –Think and act boldly
Be Curious – Explore the world, learn and evolve
Act with Empathy – Seek to understand and respect others
Persevere – Persist and work together as One VF
Free to Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day
Timberland is a global leader in the design and manufacturing of premium footwear, apparel and accessories for the outdoor lifestyle. Best known for its original yellow boot introduced in 1973, the brand today outfits consumers with versatile collections that reflect the brand's rich heritage and inspire them to choose adventure around every corner of the world. At Timberland, we strive to be Earthkeepers in everything we do. We work hard to make our products responsibly, protect the outdoors and serve the communities around the globe where we live, work and explore. For decades, we have been guided by a higher Purpose: to inspire and equip the world to step outside, work together and make it better. Timberland is a fully-owned subsidiary of VF, one of the world's largest apparel, footwear and accessories companies with socially and environmentally responsible operations, committed to delivering innovative products to consumers and creating long-term value for its employees, customers and shareholders.
We just have one question. Are you in?