Customer Service Representative – French Speaking – Vans

Date posted:
Company: Vans
Location: Nottingham (England), N/A
Job Type: Full-Time

VF Corporation: Purpose Led. Performance Driven.

We’re looking for an outstanding Customer Service Representative fluent in English and French to join the VF and Vans family in Nottingham.

You may ask “Just who is VF?”

Well, we are the global company behind some of the world’s leading lifestyle brands. Household names such as Vans, Timberland, The North

Face, Napapijri, Eastpak and Kipling, Icebreaker, Dickies and Altra.

As one of the largest apparel providers in the world, we are passionate about finding great people to join our extended family.

We believe that our associates have a great opportunity to develop their full potential with us. That’s because we offer the support of a global organisation and provide the freedom to try out innovative solutions, drive change and ensure progress never stops.

Let’s talk about the role!

If you are fluent in English and French then this is an exciting time to join our rapidly growing Vans Brand Wholesale Team that provides an exceptional service to major online and high street retailers across Europe.

Putting customers at the heart of everything you do, you will be the first point of contact for our wholesale Accounts and will be responsible for tracking the lifecycle of accounts from order entry to final deli

very, along with being the first point of contact for the Team on Operational activities.

We expect that you deliver unbeatable results whilst also fulfilling the following aspects of the role:

Understand and manage Wholesale accounts across several markets in the EMEA region.

Communicating with Wholesale Accounts (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service

Building a rapport and strong relations

hips with both and across our warehouse, planning, sales and credit teams to deliver the best possible outcome

Ensure timely Orderbook conversion, in-line with customer expectations and brand objectives, whether via automated flow or manual releases, highlighting any risk or opportunity to conversion in the current month

Interpret a variety of daily reports as needed by the business

Follow the end-to-end ord

er to shipment process, liaising with our DC to ensure timely shipping

Skills for Success

With your ability to build strong working relationships with a diverse range of people you will also bring the following skills to the role:

You will be native or fluent speaker in French plus English with strong communication skills

You will be computer literate with strong Excel skills and the ability to produce reports

You will understand the Logist

ics environment

You will be analytical with a flair for problem-solving

You will have strong customer service skills in a similar environment.

You will have the ability to balance responsibilities in a dynamic and fast-paced environment

What’s in it For You

Most companies like to say they offer a competitive salary, an amazing benefit and pension scheme

as well as staff discounts (btw we offer 50%!). We also do this, only quite different. Because it’s not just our products which set us apart from others. It’s our people and we believe they deserve to be nurtured and looked after.

That’s why, on top of the usual benefits, we offer much more:

Career ownership, enabling you to build your knowledge and experience across different brands and even different countries

A supportive feedback-based culture where respect and int

egrity guide us in what we do

Tailored training. From a thorough induction to ongoing online and face-to-face training, we are committed to helping you grow, both professionally and personally.

An inclusive environment where people of diverse backgrounds, lifestyles and nationalities love working together

Health and wellbeing initiatives

Subsidised canteen as well as break out areas offering c

omplimentary hot drink

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

About Vans

Vans is the original action sports footwear company rooted i

n authenticity and creativity. Founded in 1966, Vans has thrived on a legacy of impacting our greater community through Vans’ four pillars: action sports, music, art and street culture. We are constantly inspired by the expressive creators within our company and community as they bring new and innovative perspectives to help shape and transform the future of our business.

At Vans our culture sets us apart and it influences everythin

g we do. Everything we do supports creativity and we are driven by our five values. We are determined. We are connected to our consumers and to each other. We are inclusive. We are expressive and Fun. And most of all, we are a family.

We just have one question. Are you in?