Join the Dickies Family
We’re looking for an outstanding Customer Service Representative fluent in English to join the VF and Dickies family in Nottingham.
You may ask “Just who is VF?”
Well, we are the global company behind some of the world’s leading lifestyle brands. Household names such as Vans, Timberland, The North Face, Napapijri, Eastpak and Kiplin
g, Icebreaker, Dickies and Altra.
As one of the largest apparel providers in the world, we are passionate about finding great people to join our extended family.
We believe that our associates have a great opportunity to develop their full potential with us. That’s because we offer the support of a global organisation and provide the freedom to try out innovative solutions, drive change and ensure progress never stops.
Let’s talk about the role!
This is an exciting time t
o join our Dickies Brand Wholesale Team that provides an exceptional service to major online and high street retailers across Europe.
Putting customers at the heart of everything you do, you will be the first point of contact for our wholesale Accounts and will be responsible for tracking the lifecycle of accounts from order entry to final delivery, along with being the first point of contact for the Team on Operational activities.
We expect that our Customer Service Representative deliver unbeatable results whilst also fulfilling the following aspects of the role:
Understand and manage Wholesale accounts across several markets in the EMEA region
Communicating with Wholesale Accounts (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service
Building a rapport and strong relationships with both and across our warehouse, planning, sales and credit
teams to deliver the best possible outcome
Ensure timely Orderbook conversion, in-line with customer expectations and brand objectives, whether via automated flow or manual releases, highlighting any risk or opportunity to conversion in the current month.
Interpret a variety of daily reports as needed by the business
Follow the end-to-end order to shipment process, liaising with our DC to ensure timely
Skills for Success
With your ability to build strong working relationships with a diverse range of people you will also bring the following skills to the role:
You will be fluent in English with strong communication skills
You will be computer literate with strong Excel skills and the ability to produce reports
You will understand the Logistics environment
You will be analytical with a flair for problem-solving
You will have strong customer service skills in a similar environment.
You will have the ability to balance responsibilities in a dynamic and fast-paced environment
Our Guiding Principles
Live with Integrity – Be authentic and do the right thing, always
Act Courageously –Think and act boldly
Be Curious – Explore the world,
learn and evolve
Act with Empathy – Seek to understand and respect others
Persevere – Persist and work together as One VF
What’s in it For You
We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total pac
Free to Be, Inclusion & Diversity
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
Dickies has spent nearly a century crafting innovative workwear known for its performance, durability and comfort. Since 1922, Dickies continues its long legacy of designing quality workwear and work-inspired apparel at a price anyone can afford. What began as a humble denim bib overall company has grown into a worldwide force, weaving together cultural movements with a rigorous commitment to straightforward style and long-lasting ingenuity.
VF is the ideal steward to honor the Dickies heritage while providing a platf
orm for growth that ensures continued success for another century. We are a purpose-led company that seeks not only to succeed in business, but also to leverage our success and resources to make the world better. We power movements of sustainable and active lifestyles for the betterment of people and our planet.
We just have one question. Are you in?
Closing Date: 2021-10-07