Manager Omnichannel Transformation (m/f/d)

Date posted:
Company: Adidas
Location: Herzogenaurach (BY), N/A
Job Type: Full-Time

Purpose & Overall Relevance for the Organization:

Digital Sales Solutions (DSS) is part of adidas Global Sales function, who team up with Sales Tech organization to perform as ‘oneTEAM’, to deliver digital solutions in e-com order management, omnichannel, partner program, digital retail, and digital wholesale. We live and work in Agile ‘Product Teams’ since last many years.

DSS Transformation team in particular sits as a horizontal across DSS, to provide Project Management and Change Management leadership to each pillar and support our teams to deliver world class technology solutions for our consumers.

Adidas partners up with its big digital B2B partners to sell to consumers on partner’s website and create various fulfilment models to service the consumer. This requires adidas to directly connect to the partner’s digital ecosystem, being referred as ‘Partner Program’.

Role Overview:

This role is responsible for driving direct-to-consumer growth by leading medium to large-scale digital transformation Projects across channels, markets, and brands, including but not limited to implementing partner program initiatives in key markets. The role of this person is like a Business Project Manager AND/OR Business Change Manager depending on projects.

This role will be responsible for end to end project delivery & implementation leading to digital transformation, including but not limited to Project Planning, Project Reporting including all Project communication across teams and stakeholders, working with senior cross functional stakeholders, working with Product and Project teams to resolve roadblocks, work with functional experts across Global and Markets to enable decision making; Change Impact assessment, delivering change to markets in a standardized way to increase adoption.

Key Responsibilities:

  • Lead medium-scale projects within the DSS solutions team, in close collaboration with the business functions, Tech and the markets
  • Based on the strategy, lead the business accountable areas for the assigned programs, working closely with IT and functional areas to support development and delivery of the program
  • Responsible to drive omnichannel implementation, with a focus on implementing initiatives within key markets with a 2-3 year outlook
  • Liaise with markets to align best practice omnichannel approach and ensure solutions are delivered that meet business objectives
  • Lead change management activities for omnichannel projects within the organization in close collaboration with business SMEs and change management team
  • Ensure all project objectives are delivered including scope, timelines and budgets for assigned projects and responsibilities
  • Work in cross-functional teams, support decision making and be pragmatic about managing different expectations

Knowledge, Skills and Abilities:

  • Project management skills, and a systematic and structured approach
  • Proficiency in Agile methodology and ways of working
  • Strong communication and stakeholder management skills
  • Proficient in DTC & omnichannel processes & systems
  • Growth Mindset and problem solving approach
  • Advanced user of MS Office suite of products
  • Fluent in English. Knowledge in additional languages desired

Requisite Education and Experience / Minimum Qualifications:

  • University degree in the areas of Engineering, Sales, IT, Economics OR Finance
  • 3+ years of progressive work in delivering mid to large-scale projects with a strong digital component, ideally in the DTC space
  • PMI Agile Certified Practitioner certification an advantage
  • 2+ years change management experience, in particular conducting end-user trainings and driving solution adoption, preferably in a digital environment 
  • Experience in managing international project teams