Sales Assistant (Part-time) 20 hours – Store Aubonne x 3 (M/F/D)

Date posted:
Company: Adidas
Location: Aubonne (VD), N/A
Job Type: Part Time

Purpose & Overall Relevance for the Organization

Contributes to the achievement or exceeding of sales figures and KPI targets by:

  • Creating an emotional connection with the customer and representing the brand values
  • Serving customers, selling products and diligently executing store operations

 Key Responsibilities 

  • Is aware of store and individual targets and actively works to meet or exceed these by using all the resources available
  • Meets or exceeds customer expectations, boosts sales and drives brand recognition by using appropriate elements of the customer service model
  • Creates an emotional connection with every customer by being a passionate and enthusiastic brand ambassador
  • Proactively incorporates basic core and seasonal product knowledge into his/her service approach within his/her assigned store zone(s)
  • Maintains an appealing, pleasant and inviting environment for customers to shop in and pays attention to Visual Merchandising as well as tidiness and cleanliness
  • Complies with store policies and procedures (SOM regulations) to maintain a safe shopping and working environment
  • Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
  • Completes sales transactions quickly and accurately while adhering to defined cash protection procedures (if applicable)
  • Minimizes loss by always keeping an eye on stock levels while serving customers
  • Trains new team members (if applicable)
  • Collaborates productively and respectfully with team members to meet or exceed store targets
  • Completes all compulsory training programs and effectively transfers learning into skills on the job
  • Communicates a desire to continually learn and seizes all available opportunities to advance his/her development and increase performance
  • Cashier work (if applicable):
    • Ensures correct payment processes including careful product handling
    • Accurately completes cashing-up procedures
    • Completes sales transactions quickly and accurately while adhering to defined cash protection procedures (if applicable)
  • Endless Aisle (if applicable):
    • Engages our customers with the online shop by suggesting they use it through tablets in the store in order to drive online sales
    • Stays up to date on news and products in the online shop to use this knowledge in sales talks
    • Uses the Endless Aisle tablet to offer product descriptions and/or customer feedback on products during the sales process
    • Informs customers about new ordering/sales possibilities within the country (communicate Endless Aisle/online shop)
    • Advises customers and provides support in case of questions on Endless Aisle/online shop
  • Click & Collect (if applicable):
    • Monitors and oversees new online orders which have been placed by online customers and have to be kept aside in the store (e.g. Click & Collect)
    • Executes ‘Pick & Pack’ of online orders (e.g. Click & Collect) in the defined timeframe (3 hours if the order enters the system before 13:00 and by 13:00 on the following day if the order enters the system after 13:00) including final reservation confirmation of the individual products per online order in the POS system. Confirmation in the system triggers automatic email confirmation to the customer
    • Accepts product deliveries which arrive from the warehouse via online orders (e.g. Click & Collect), including final reservation confirmation of the individual products per online order in the POS system. Confirmation in the system triggers automatic email confirmation to the customer
    • Services customers when they pick up online orders (e.g. Click & Collect) and offers additional products from the store as ‘cross sale’
    • Informs customers about the new pick-up option in the online shop (communicate Click & Collect)
    • Advises customers and provides support in case of questions on the Click & Collect service in the online shop

 Authorities

  • Not applicable

 Key Relationships 

  • Customers
  • Colleagues and supervisors

 Knowledge, Skills and Abilities 

  • Competence of a Retail Professional
  • Expectations Booklet for RP

  Requisite Education and Experience/Minimum Qualifications 

  • 0-3 years of retail experience
  • Apprenticeship as a sales associate desirable
  • Basic knowledge of English
  • Basic literacy and numeracy skills, communication skills