Sr. Manager Retail Capability Programs (m/f/d)

Date posted:
Company: Adidas
Location: Herzogenaurach (BY), N/A
Job Type: Full-Time

Purpose & Overall Relevance for the Organization:

This role manages the design, delivery, implementation and measurement of trainer-led capability programs for retail with District Managers, Store Managers and Retail Trainers as primary audiences. This role also leads the team developing initiatives to further build the Selling & Service capabilities in adidas retail stores globally.

Key Responsibilities:

  • Design and implement trainer-led learning programs in close collaboration with the Delivery & Implementation lead and other Global Sales Academy (GSA) work streams
  • Collaborate with internal Subject Matter Experts (SMEs) and external agencies for program design, delivery and content development
  • Project manage the creation and realization of Retail Capability programs and initiatives for specific audiences from learning needs analysis to content design to test/pilot and implementation in defined markets
  • Implement and continuously review a sustainable and complete framework to measure the success of the trainer-led Retail Capability programs in all markets
  • Act as the lead point of contact within global retail on all topics related to trainer-led capability programs for retail audiences
  • Drive the development of new concepts and ideas which support the ongoing capability development of retail audiences
  • Be an agent of change for building a culture of feedback and coaching across all retail markets
  • Ensure programs are designed and targeted at knowledge, skills and mindset as defined within adidas retail competency framework
  • Manage communication, logistics and administration requirements of trainer-led programs 
  • Define and apply success criteria and learning measurement KPIs for retail capability programs
  • Build and maintain a solid working relationship with Global and Market Retail Operations and key stakeholders
  • Work towards increased relevancy and effectiveness of learning programs content with market training teams
  • Support markets in program implementation to ensure success criteria are met
  • Facilitate a culture of sharing and adopting global best practices across all markets
  • Lead planning the annual retail capabilities program pipeline to ensure timely and balanced implementation across our own retail stores and where relevant franchise stores
  • Manage the annual working budget for the workstream
  • Support the GSA team with internal tasks as required.

Key Relationships:

  • Global: Global Retail organization (Sales Academy, Retail Operations, Visual Merchandising, Human Resources), Business Units, Talent Team
  • Markets: All Training functions, Retail Operations, District Managers, Store leadership

Knowledge, Skills and Abilities:

  • Solid understanding of adult learning principles
  • Solid understanding of learning design methodologies
  • Ability to create compelling, relevant and interactive learning programs
  • Strong training delivery and facilitation skills, both virtual and in-person
  • Strong listening and questioning skills
  • Coaching and mentoring skills
  • Ability to build strong working relationships with stakeholders and customers
  • Planning and project management skills
  • Advanced skills in MS Office, Communication (MS TEAMS) and Virtual Training (ZOOM) platforms
  • Fluent in English, additional language is an advantage

Requisite Education and Experience / Minimum Qualifications:

  • Bachelor’s Degree or equivalent
  • 3+ years in a retail store leadership role with experience in leading store teams and managing store performance
  • 5+ years retail training experience, preferably in the apparel / retail industry
  • 3+ years of experience in learning program delivery and implementation
  • 3+ years of experience in learning program design
  • Accreditation / certification as Learning & Development professional preferred
  • Professional experience with coaching and mentoring within a matrix organization
  • Professional experience in a multi-national business environment an advantage
  • Experience in virtual classroom training delivery is required
  • Exposure to retail industry in Asia Pacific, EMEA or North America an advantage
  • Event management skills are an advantage